Free Delivery on all UK orders! more details...

Delivery options, charges and schedules

Please read in conjunction with detailed information below the chart. The answer to most questions about delivery will be contained in this section. Please call/email if you have a query for which you cannot see the answer here.

Basic postage information (UK only): Unless your order contains a case or music stand it will be delivered by Royal Mail. Orders containing strings and rosin only will fit through standard letter boxes and will not require a signature unless your 'Items Shipped' email contains tracking information. Orders containing bulky items e.g. shoulder rests, bows may not go through letter boxes and therefore will be returned to a local sorting office if no-one is at home, in which case an information card should have been left by the postman.

PLEASE NOTE: We despatch all orders in a manner that ensures delivery within the stated delivery times IF our carriers meet their advertised targets. However once parcels leave our premises we are at the mercy of these third parties. For that reason all delivery time frames indicated are TARGETS AND NOT GUARANTEES unless expressly stated. Our site shows live stock levels and orders placed for items marked as "out of stock" will be processed as if placed on the day the item returns to stock.

Free Delivery Delivery of in stock items within 7 days of ordering. Prioritised DespatchSameday despatch by Royal Mail 1st Class of in stock items if ordered by 4.00pm (12.00 for cases & heavy items) with the aim to deliver in 1-3 business days. 'Next Day' Delivery Telephone orders only Subject to cut-off times. See below. International Delivery International Delivery Heavy/Large Item

UK

See notes 1 and 2, below
Channel Islands: see note 6 below
BFPO: see note 2 below
Free! * £2.00 * £10.40+ £8.40 Saturday Delivery n/a n/a

Europe

See notes 3 and 4 below Excludes Italy, Portugal
n/a n/a n/a £3.60 £18.00

Rest of the World

See note 5 below
n/a n/a n/a £15.00 £45.00 not available for all items

* Definitions of terms and exceptions to charges in the table above:

1. UK Mainland excluding heavy items to Scottish Highlands

Prioritised Despatch. Small items by Royal Mail, heavy items by Courier with the aim to deliver within 3 business days of despatch. Same day despatch applies only to orders placed before 4.00pm, Monday to Friday (or 12.00pm for heavy items). Orders placed after 4.00pm Friday and Saturday and Sunday will be despatched on Monday. Heavy items which we ship by courier will only be despatched on the day if order is received before midday. Please note this not a guaranteed service.

Economy Delivery: We aim to deliver your order within 7 days of receipt by a method of our choice.

‘Next Day’ Delivery: Guaranteed next weekday delivery is available for a supplement of £8.40 telephone orders only received before 12 noon on day of despatch. For Saturday delivery there is an additional £16.80 supplement. Cases and heavy items for Saturday delivery are subject to individual quote and may not always be available.

2. N. Ireland, Scottish Highlands & Islands, Isle of Man and Isle of Wight and BFPO

Large and heavy items, mainly cases are subject to a £12 minimum shipping charge when delivered to these destinations.

3. Applies to EU countries except Italy, Portugal, France, Spain, Cyprus, Malta, Slovakia, Latvia, Lithuania, Bulgaria, Romania, Greece. Please note we no longer ship to Portugal or Italy.

4. France, Spain, Cyprus, Malta, Slovakia, Latvia, Lithuania, Bulgaria, Romania, Greece.

The base delivery price for all orders to these countries is £12. This is due to the poor reliability we have experienced of the postal services in these countries. Heavy items (such as cases) to Malta and Cyprus are subject to a delivery charge of £72.

5. Rest of the world

All orders are sent by registered post. Orders excluding cases ship for a flat rate of £15. Orders including a case ship for £45 to most destinations except but not limited to Australia, New Zealand and Japan which are subject to a surcharge of £25. Customers will be asked for approval of this charge before their order is processed. Some items cannot be shipped outside of the EU. We will advise on this before processing your order.

6. Channel Islands

Due to HMRC proof of export requirements all VAT-free Channel Islands orders will be sent by Royal Mail Special Delivery or courier service. Delivery for regular items will be charged at £10 per order and heavy or large items such as cases will be charged at £25 per order.

Orders delivered by courier:

If your order is shipped via courier we will advise you of tracking information by email. Please note that the cost of your item plus any shipping charges made at the time of order includes 1 delivery cycle only. Any costs incurred by us as result of a failure of delivery attempted within the schedule given by us or the courier company to the customer will be the responsibility of the customer. We cannot guarantee that any repeated attempt to deliver will be made by any of our couriers.