Basic postage information (UK only): Unless your order contains a case or music stand it will be delivered by Royal Mail. Orders containing strings and rosin only will fit through standard letter boxes and will not require a signature unless your 'Items Shipped' email contains tracking information. Orders containing bulky items e.g. shoulder rests, bows may not go through letter boxes and therefore will be returned to a local sorting office if no-one is at home, in which case an information card should have been left by the postman.
PLEASE NOTE: We despatch all orders in a manner that ensures delivery within the stated delivery times IF our carriers meet their advertised targets. However once parcels leave our premises we are at the mercy of these third parties. For that reason all delivery time frames indicated are TARGETS AND NOT GUARANTEES unless expressly stated. Our site shows live stock levels and orders placed for items marked as "out of stock" will be processed as if placed on the day the item returns to stock.
|Free Delivery Delivery of in stock items within 5 business days of ordering.||Prioritised DespatchSameday despatch by Royal Mail 1st Class of in stock items if ordered by 4.00pm (12.00 for cases & heavy items) with the aim to deliver in 1-3 business days.||'Next Day' Delivery Telephone orders only Subject to cut-off times.See below.||International Shipping||International Shipping Heavy/Large Item|
UKSee exceptions 1, 2, 3 below
|Free! *||£2.00 *||£9.99+ £5.00 Saturday Delivery||n/a||n/a|
EuropeSee exceptions 4, 5 below
Rest of the WorldSee exception 6 below
|n/a||n/a||n/a||£15.00||£45.00 not available for all items|
1. UK Mainland excluding heavy items to Scottish Highlands
Prioritised Despatch. Small items by Royal Mail, heavy items by Courier with the aim to deliver within 3 business days of despatch. Same day despatch applies only to orders placed before 4.00pm, Monday to Friday (or 12.00pm for heavy items). Orders placed after 4.00pm Friday and Saturday and Sunday will be despatched on Monday. Heavy items which we ship by courier will only be despatched on the day if order is received before midday. Please note this not a guaranteed service.
Economy Delivery: We aim to deliver your order within 5 business days of receipt by a method of our choice.
‘Next Day’ Delivery: Guaranteed next day delivery is available for a supplement of £7.99 telephone orders only received before 12 noon on day of despatch. For Saturday delivery there is an additional £5 supplement. Cases and heavy items for Saturday delivery are subject to individual quote and may not always be available.
2. N. Ireland, Scottish Highlands & Islands, Isle of Man and Isle of Wight.
Large and heavy items, mainly cases are subject to a surcharge of between £5 and £10 when delivered to these destinations. We will advise and obtain consent for this charge prior to shipping.3. UK Channel Islands.
All orders for cases, instruments, music stands and any other item regarded by us as heavy are subject to individual surcharges which will be advised after we receive your order.
4. All EU countries, except Portugal, Italy, Malta, Cyprus, Sardinia, Corsica, Sicily, Bulgaria, Croatia, Romania and Greek Islands (see 5 below).
5. Portugal, Italy, Malta, Cyprus, Sardinia, Corsica, Sicily, Bulgaria, Croatia, Romania and Greek Islands
All orders to these countries are subject to individual surcharges which will be advised after we receive your order.
6. Rest of the world
Most orders excluding cases ship for a flat rate of £15. Most orders including a case ship for £45 to most destinations except but not limited to Australia, New Zealand and Japan which are subject to a surcharge of £25. Customers will be asked for approval of this charge before their order is processed. Some items cannot be shipped outside of the EU. We will advise on this before processing your order.
Orders delivered by courier:
If your order is shipped via courier we will advise you of tracking information by email. Please note that the cost of your item plus any shipping charges made at the time of order includes 1 delivery cycle only. Any costs incurred by us as result of a failure of delivery attempted within the schedule given by us or the courier company to the customer will be the responsibility of the customer. We cannot guarantee that any repeated attempt to deliver will be made by any of our couriers.