Free Delivery on most UK orders! details...

Delivery options, charges and schedules

Please read in conjunction with detailed information below the chart. The answer to most questions about delivery will be contained in this section. Please call/email if you have a query for which you cannot see the answer here.

Basic postage information (UK only): Unless otherwise indicated in our 'Items have been shipped' email, orders are delivered by Royal Mail and will not require a signature on delivery. Please be aware that items too large to fit through standard letter boxes may be held at a local Royal Mail Delivery office for collection. At our discretion we also use Couriers in which case the 'Items have been shipped' email will contain a link to the service used and tracking information.

PLEASE NOTE: We despatch all orders in a manner that ensures delivery within the stated delivery times IF our carriers meet their advertised targets. However once parcels leave our premises we are at the mercy of these third parties. For that reason all delivery time frames indicated are TARGETS AND NOT GUARANTEES unless expressly stated. Our site shows live stock levels and orders placed for items marked as "out of stock" will be processed as if placed on the day the item returns to stock.

Free Delivery Delivery of in stock items 5-7 days from receipt of order. Priority DeliverySame day despatch by Royal Mail 1st Class of in stock items if ordered by 4.00pm (1.00pm for cases & heavy items) with the aim to deliver in 1-3 business days. 'Next Day' Delivery Subject to cut-off times. See below. International Delivery Small items See notes 3 and 4 below. International Delivery Heavy/Large Item

UK

See notes 1 and 2, below
Channel Islands: see note 6 below
BFPO: see note 2 below
Free! * £2.00 * £8.00* n/a n/a

EU (Exceptions apply)

Some exceptions see notes 3 and 4 below Excludes Italy, Portugal
n/a n/a n/a £3.60 £18.00

Rest of the World

See note 5 below
n/a n/a n/a £15.00 £45.00 not available for all items

* Definitions of terms and exceptions to charges in the table above:

1. UK post codes excluding orders containing, cases, instruments and other heavy items to destinations in note 2 and 6 below.

Priority Delivery. Small items by Royal Mail, heavy items by Courier with the aim to deliver within 3 business days of despatch. Same day despatch applies only to orders placed before 4.00pm, Monday to Friday (or 1.00pm for heavy items). Orders placed after 4.00pm Friday, Saturday and Sunday will be despatched on Monday. Please note this not a guaranteed service.

Free Delivery: Delivery between five and seven days from receipt of the order by a method of our choice. Advice of despatch may take up to five days from placement of the order.

‘Next Day Guaranteed’ Delivery: Guaranteed next weekday delivery for orders received before 1.00pm Monday to Friday. Please note that ‘Next Day Guaranteed’ Delivery orders placed after 1.00pm Friday will be despatched on the following Monday.

2. N. Ireland, Scottish Highlands & Islands, Isle of Man and Isle of Wight and BFPO

Large and heavy items, mainly cases are subject to a £12 minimum shipping charge when delivered to these destinations.

3. Applies to EU countries except Italy, Portugal, France, Spain, Cyprus, Malta, Slovakia, Latvia, Lithuania, Bulgaria, Romania, Greece, Croatia. Please note we no longer ship to Portugal or Italy.

4. France, Spain, Cyprus, Malta, Slovakia, Latvia, Lithuania, Bulgaria, Romania, Greece, Croatia.

The base delivery price for all orders to these countries is £12. This is due to the poor reliability we have experienced of the postal services in these countries. Heavy items (such as cases) to Malta and Cyprus are subject to a delivery charge of £72.

5. Rest of the world

All orders are sent by registered post and will require a signature on delivery. Orders excluding cases ship for a flat rate of £15. Orders including a case ship for £45 to most destinations except but not limited to Australia, New Zealand and Japan which are subject to a surcharge of £25. Customers will be asked for approval of this charge before their order is processed. Some items cannot be shipped outside of the EU. We will advise on this before processing your order.

6. VAT Free to Channel Islands

Due to HMRC proof of export requirements all VAT-free Channel Islands orders will be sent by Royal Mail Special Delivery or courier service. Delivery for regular items will be charged at £10 per order and heavy or large items such as cases will be charged at £25 per order.

Orders delivered by courier:

If your order is shipped via courier we will advise you of tracking information by email. Please note that the cost of your item plus any shipping charges made at the time of order includes 1 delivery cycle only. Any costs incurred by us as result of a failure of delivery attempted within the schedule given by us or the courier company to the customer will be the responsibility of the customer. We cannot guarantee that any repeated attempt to deliver will be made by any of our couriers.